Shipping Policy

Thank you for visiting Mamas Süßigkeiten and for placing your trust in our online store at https://mamaskaffee.com. Below you will find our shipping terms and conditions.

Shipping Destinations

We deliver within Germany as well as to countries within the European Union.

Shipping Providers

Shipping is carried out through our logistics partners DHL and DPD. The selection of the shipping provider is made by us unless a choice is offered during checkout.

Processing Time

All orders are processed within 1–3 business days after receipt of payment.

Orders are not processed or dispatched on weekends or public holidays.

Delivery Times

Delivery times depend on the type of goods ordered:

• Coffee (beans, ground coffee, capsules, pods): usually 3–5 business days;

• Coffee machines, grinders, and equipment: usually 7–30 business days.

For orders containing multiple items, the longest stated delivery time shall apply.

All delivery times are approximate estimates and apply from the shipping date unless a binding delivery date has been expressly agreed upon. Delays caused by shipping providers, customs clearance, or force majeure may occur.

Shipping Costs

Shipping costs are based on the current rates of the shipping providers displayed during checkout (DHL/DPD) and are calculated and shown during the ordering process.

Shipping is free for orders with a total value of EUR 60.00 or more.

We reserve the right to correct obvious errors in the calculation of shipping costs to the extent permitted by applicable law.

Partial Deliveries

We are entitled to fulfill orders by partial deliveries, provided this is reasonable for the customer. No additional shipping costs will be charged to the customer as a result.

Transfer of Risk

For consumers (Section 13 of the German Civil Code – BGB), the risk of accidental loss or accidental deterioration of the goods passes to the customer only upon delivery of the goods.

For entrepreneurs/business customers (Section 14 BGB), the risk passes to the customer as soon as the goods are handed over to the shipping company.

Delay in Acceptance

If the customer delays acceptance of the goods or otherwise breaches their obligations to cooperate, we shall be entitled to claim compensation for any resulting damages, including any additional expenses incurred, such as storage and return shipping costs.

Undeliverable Shipments

If a shipment cannot be delivered due to incorrect or incomplete address information and is returned to us, we reserve the right to charge the customer for the costs of re-shipment and handling, to the extent permitted by applicable law.

Shipping Confirmation and Tracking

Once your order has been shipped, you will receive an e-mail containing a tracking number, provided tracking is available.

Tracking information is usually activated within 24 hours.

Customs Duties, Taxes, and Charges

Within the European Union, additional customs duties generally do not apply.

Any additional charges, for example for special territories, islands, or specific delivery regions, shall be borne by the customer unless they have already been displayed during checkout.

Liability for Shipping

We shall not be liable for delivery delays caused by third parties, in particular DHL or DPD, force majeure, or any other circumstances beyond our control.

The statutory rights of consumers remain unaffected.

For entrepreneurs/business customers (Section 14 BGB), liability for loss of or damage to the goods during transport is excluded once the goods have been handed over to the shipping provider.

Damage During Transport

Obvious transport damage must be reported immediately, preferably within 48 hours after delivery.

Where possible, please also report transport damage directly to DHL or DPD and provide all necessary evidence and documentation.

Please retain the packaging and the goods until the matter has been fully resolved.

The statutory warranty rights of consumers remain unaffected.

Retention of Title

The goods remain our property until full payment has been received.

Returns

For returns, our Withdrawal, Return and Refund Policy shall apply:

https://mamaskaffee.com/policies/refund-policy

Contact

If you have any questions regarding shipping, please contact us at:

Mamas Süßigkeiten | Anton Pyneshchenko

Georg-Schumann-Straße 100
04155 Leipzig
Deutschland

E-Mail: info@mamaskaffee.com

Umsatzsteuer-Identifikationsnummer gemäß §27a UStG:
DE368942757

EORI-Nummer: DE540411976881648

LUCID number: DE1774489847361