Privacy policy

Mamas Süßigkeiten operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, as a customer, with a personalized shopping experience (the “Services”). Mamas Süßigkeiten uses the Shopify platform to provide you with these Services.

This Privacy Policy describes how we collect, use, and disclose personal information when you visit or use the website, make a purchase or another transaction using the Services, or otherwise communicate with us. In the event of any conflict between our General Terms and Conditions and this Privacy Policy, this Privacy Policy shall prevail with regard to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

What Personal Information Do We Collect or Process?

When we use the term “personal information,” we refer to information that identifies you or another individual, or that can reasonably be linked directly to you. Personal information does not include information that has been anonymized or aggregated in such a way that it can no longer identify or be associated with you.

Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

  • Contact information, including your name, postal address, billing address, shipping address, telephone number, and email address.

  • Financial information, including credit card, debit card, and bank account numbers, payment card details, financial account information, transaction details, payment methods, payment confirmations, and other payment-related information.

  • Account information, including usernames, passwords, security questions, preferences, and settings.

  • Transaction information, including items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.

  • Communications with us, including information you provide when contacting us, for example when submitting a customer support request.

  • Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage information, including information about how and when you interact with or browse the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information.

  • Automatically through the Services, including from your device when you use our products or Services, visit our website, or through the use of cookies and similar technologies.

  • From our service providers, including when we engage service providers to enable certain technologies and when they collect or process personal information on our behalf.

  • From our partners and other third parties.

How Do We Use Your Personal Information?

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Provision, Customization, and Improvement of the Services

We use your personal information to provide the Services to you. This includes fulfilling our contract with you, processing payments, fulfilling orders, saving your preferences and items of interest, sending account-related notifications, creating and maintaining your account, organizing shipping, facilitating returns and exchanges, enabling you to submit reviews, and creating a personalized shopping experience by recommending products based on your purchases. This may also include using your personal information to improve and enhance the Services.

Marketing and Advertising

We use your personal information for marketing and advertising purposes, including sending promotional communications by email, SMS, or post, and displaying advertisements online for products or services related to the Services or other websites, including based on items you have previously purchased, added to your cart, or other activities relating to the Services.

Security and Fraud Prevention

We use your personal information to authenticate your account, provide a secure shopping experience, detect, investigate, and take action against fraudulent, illegal, unsafe, or malicious activities, protect public safety, and maintain the security of our Services.

If you choose to use the Services and register an account, you are responsible for safeguarding your account credentials. We strongly recommend that you do not share your username, password, or other access credentials with anyone else.

Communication with You

We use your personal information to provide customer support, respond promptly to your inquiries, and maintain our business relationship with you.

Legal Reasons

We use your personal information to comply with applicable laws and legal processes, including requests from law enforcement or regulatory authorities, to investigate or participate in civil proceedings, actual or potential litigation, or other adversarial proceedings, and to investigate or enforce potential violations of our terms or policies.

How Do We Share Personal Information?

Under certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy. Such circumstances may include the following:

  • With Shopify, including vendors and other third parties who provide services on our behalf (for example, IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping services).

  • We may share personal information with business and marketing partners who provide marketing services to you and display advertisements. For example, we use Shopify to support personalized advertising through third-party services based on your online activities across different merchants and websites. Our business and marketing partners process your information in accordance with their own privacy policies. Depending on where you reside, you may have the right to instruct us not to share information about you for targeted advertising and marketing purposes based on your online activities across different merchants and websites. If you wish to exercise this right and opt out of such uses, you may do so through the options provided.

  • When you request or otherwise consent to the disclosure of certain information to third parties, for example to facilitate the delivery of products to you, or when you use social media widgets or login integrations.

  • We may share personal information with our affiliates or otherwise within our corporate group.

  • In connection with a business transaction, such as a merger or insolvency proceeding; to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests); to enforce applicable terms of service or policies; and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information regarding your access to and use of the Services in order to provide and improve those Services.

Information you submit through the Services may be transferred to Shopify and to third parties located in countries other than your country of residence for the purpose of providing and improving the Services.

To protect, expand, and improve our business, we also use certain enhanced Shopify features that incorporate data and information derived from your interactions with our store, other merchants, and Shopify. To provide these enhanced features, Shopify may use personal information collected through your interactions with our store, other merchants, and Shopify.

In such circumstances, Shopify is responsible for the processing of your personal information, including responding to requests relating to the exercise of your rights regarding Shopify's use of your personal information for these purposes.

For more information about how Shopify uses your personal information and the rights available to you, please refer to the Shopify Consumer Privacy Policy.

Depending on where you reside, you may also be able to exercise certain rights relating to your personal information through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties.

If you choose to follow links to websites that are not affiliated with us or not under our control, you should review the applicable privacy and security policies as well as other terms and conditions of those websites.

We do not guarantee and are not responsible for the privacy practices, security, accuracy, completeness, or reliability of any information found on such websites.

Information that you choose to share in public or semi-public areas, including information shared through third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms without limitation regarding its use by us or the relevant third party.

The inclusion of such links does not imply our endorsement of the content of those platforms or of their owners or operators, unless expressly stated within the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children who have not reached the age of majority in their country of residence.

If you are a parent or legal guardian of a child who has provided us with personal information, you may contact us using the contact details provided below to request the deletion of such information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under the age of 16, as those terms are defined under applicable law.

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable, and therefore we cannot guarantee "perfect security." Information transmitted to us may also be vulnerable during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The period for which we retain your personal information depends on various factors, including whether we need the information to manage your account, provide the Services to you, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.

Your Rights and Choices

Depending on where you reside, you may have some or all of the following rights regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases we may deny your request to the extent permitted by law.

  • Right of Access. You may have the right to request access to the personal information we hold about you.

  • Right to Deletion. You may have the right to request that we delete the personal information we hold about you.

  • Right to Rectification. You may have the right to request that we correct inaccurate personal information we hold about you.

  • Right to Data Portability. You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party under certain circumstances and subject to certain exceptions.

  • Right to Opt Out of the Sale or Sharing of Personal Information for Targeted Advertising. Depending on where you reside, you may have the right to opt out of the "sale" or "sharing" of your personal information, or to object to the processing of your personal information for purposes considered "targeted advertising" under applicable privacy laws.

Please note that if you visit our website with the Global Privacy Control signal enabled, we may automatically process this as an opt-out request, depending on your place of residence.

For more information about Global Privacy Control, please visit:
https://globalprivacycontrol.org/

Apart from Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent by your browser or device.

Managing Communication Preferences

We may send you promotional emails. You can unsubscribe at any time using the unsubscribe link contained in our emails. Even if you opt out of promotional communications, we may continue to send you non-promotional messages relating to your account or orders.

Residents of the United Kingdom and the European Economic Area may also have the following rights:

  • Right to Object and Right to Restrict Processing.

  • Right to Withdraw Consent.

You may exercise these rights by contacting us using the contact details below.

You will not suffer any disadvantage for exercising these rights.

Where required by law, we may verify your identity before processing your request.

Complaints

If you have complaints regarding the processing of your personal information, please contact us using the details below.

Depending on where you reside, you may also have the right to lodge a complaint with the competent supervisory authority.

International Transfers

We may transfer, store, and process your personal information outside the country in which you reside.

Where required, we rely on recognized transfer mechanisms, including the European Commission's Standard Contractual Clauses or equivalent safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.

We will publish the revised Privacy Policy on this website and update the relevant effective date accordingly.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us by email or post:

Mamas Süßigkeiten | Anton Pyneshchenko

Georg-Schumann-Straße 100
04155 Leipzig
Deutschland

E-Mail: info@mamaskaffee.com

Umsatzsteuer-Identifikationsnummer gemäß §27a UStG:
DE368942757

EORI-Nummer: DE540411976881648

LUCID number: DE1774489847361

 

Verantwortlich für den Inhalt nach § 18 Abs. 2 MStV:
Anton Pyneshchenko

For the purposes of applicable data protection laws, we are the controller responsible for your personal information.