Shipping Policy

Thank you for visiting Mamas Süßigkeiten and for placing your trust in our online store at https://mamaskaffee.com. Below you will find our shipping policy.

Shipping Destinations

We deliver within Germany and to countries within the European Union.

Shipping Carriers

Orders are shipped through our logistics partners DHL and DPD. Unless a shipping option is provided during checkout, the carrier will be selected at our discretion.

Processing Time

All orders are processed within 1-3 business days after payment has been received.

Orders are not processed or shipped on weekends or public holidays.

Delivery Times

Delivery times depend on the type of product ordered:

• Coffee (whole beans, ground coffee, capsules, pods): typically 3-5 business days

• Coffee machines, grinders, and equipment: typically 7-30 business days

For orders containing multiple items, the longest stated delivery time shall apply.

All delivery times are non-binding estimates and apply from the shipping date unless a binding delivery date has been agreed upon. Delays caused by shipping carriers, customs procedures, or force majeure may occur.

Shipping Costs

Shipping costs are based on the current rates of the shipping providers displayed during checkout (DHL/DPD) and are calculated and shown during the ordering process.

Shipping is free for orders with a total value of €60.00 or more.

We reserve the right to correct obvious errors in shipping cost calculations where legally permitted.

Partial Deliveries

We are entitled to fulfill orders through partial deliveries, provided this is reasonable for the customer. No additional shipping costs will be charged to the customer as a result.

Transfer of Risk

For consumers (Section 13 German Civil Code - BGB), the risk of accidental loss or accidental deterioration of the goods passes to the customer only upon delivery of the goods.

For business customers (Section 14 German Civil Code - BGB), the risk passes to the customer upon handover of the goods to the shipping company.

Failure to Accept Delivery

If the customer fails to accept delivery or otherwise breaches their obligation to cooperate, we shall be entitled to claim any resulting damages, including additional expenses such as storage and return shipping costs.

Undeliverable Shipments

If a shipment cannot be delivered due to incorrect or incomplete address information and is returned to us, we reserve the right to charge the customer for the costs of re-shipment and handling where legally permitted.

Shipping Confirmation and Tracking

Once your order has been shipped, you will receive an email containing a tracking number, provided tracking is available.

Tracking information is usually activated within 24 hours.

Customs, Taxes, and Duties

Within the European Union, additional customs duties generally do not apply.

Any additional charges, such as those applicable to special territories, islands, or specific delivery regions, shall be borne by the customer unless already displayed during checkout.

Liability for Shipping

We are not liable for delivery delays caused by third parties, including DHL or DPD, force majeure, or other circumstances beyond our control.

The statutory rights of consumers remain unaffected.

For business customers (Section 14 German Civil Code - BGB), liability for loss of or damage to the goods during transport is excluded once the goods have been handed over to the shipping carrier.

Damage During Transport

Obvious transport damage must be reported without undue delay, preferably within 48 hours after delivery.

Where possible, please also report transport damage directly to DHL or DPD and provide all necessary evidence.

Please retain the packaging and the goods until the matter has been fully resolved.

The statutory warranty rights of consumers remain unaffected.

Retention of Title

The goods remain our property until full payment has been received.

Returns

For returns, please refer to our Cancellation, Return, and Refund Policy:

https://mamaskaffee.com/policies/refund-policy

Contact

If you have any questions regarding shipping, please contact us at:

Email: info@mamaskaffee.com

Mamas Süßigkeiten | Anton Pyneshchenko
Georg-Schumann-Straße 100
04155 Leipzig
Germany